Your Privacy Matters to Us
If you are filling out our contact form, calling about a stuck garage door, or just browsing naplesgaragedoorrepair.com, you should know how we handle your information.
Naples Garage Doors & Gates is a local garage door and gate company serving Naples, Marco Island, Bonita Springs, Estero, and surrounding Collier and Lee County communities. We use your details to respond to service requests — not to sell lists or send unrelated marketing.
This page explains what we collect, why we collect it, and the choices you have. If anything here is unclear, call us at (239) 880-8770 or use our contact form. We are happy to help.
What Information We Collect
Most of the information we have comes directly from you when you reach out for help with a garage door or gate.
- Your name, phone number, email address, and message when you submit our contact form.
- The service you are interested in — repair, installation, openers, gates, maintenance, or emergency help.
- Details you share by phone, email, or text about your door, gate, property, or scheduling needs.
- Basic website information our hosting provider may log automatically, such as browser type, device type, and pages viewed. This helps keep the site running securely.
How We Use Your Information
We use your information to do the job you asked for — return your call, schedule a visit, provide an estimate, complete repair or installation work, and follow up when needed.
We do not sell your personal information. We do not rent or share your contact details with third parties for their marketing purposes.
- Respond to contact form submissions and service inquiries.
- Schedule appointments and dispatch technicians to your home.
- Send service-related updates, confirmations, and follow-up messages.
- Maintain records for estimates, completed work, warranties, and billing.
- Protect our website and business from spam or fraudulent submissions.
When We Share Information
We share information only when it is needed to run our business, complete your service, or meet a legal requirement. You can rest assured we keep sharing to a practical minimum.
- Trusted service providers that help us operate our website and deliver messages — for example, our email delivery and website hosting partners.
- Payment processors when you pay for services, if applicable.
- Manufacturers or suppliers when warranty registration or product support requires installation details.
- Legal or regulatory authorities when required by law or to protect our customers, team, or property.
Phone, Email, and Text Follow-Up
When you contact us, we may call or email you back about your request. That is how we confirm appointments, share arrival windows, and answer questions about your garage door or gate.
Your phone number and opt-in details are used only to communicate with you about Naples Garage Doors & Gates services. We do not sell or share that information with third parties or affiliates for marketing.
If you prefer a different contact method, let us know when you reach out. You can also ask us to stop non-essential messages at any time.
How Long We Keep Your Information
We keep contact and service records for as long as needed to respond to your request, complete work, honor warranties, maintain business records, and comply with applicable law.
If you would like us to review, update, or delete information we hold about you, contact us. We may need to retain certain records for accounting, warranty, or legal reasons.
How We Protect Your Information
We use reasonable safeguards to protect the information we collect. No website or phone system can promise perfect security, but we take appropriate steps to reduce risk and handle your details responsibly.
Your Choices
You are always welcome to call us at (239) 880-8770 instead of using the online contact form.
You may ask us to update or correct information you have provided. You may also ask us to limit non-essential follow-up communication.
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Children's Privacy
Our website and services are intended for adults seeking home service. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through our site, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Continuing to use our website after an update means you accept the revised policy.
Questions About Your Privacy
If you have questions about how we handle your information, get in touch with our local team:
Naples Garage Doors & Gates
Phone: (239) 880-8770
Contact form: naplesgaragedoorrepair.com/contact